A little more than a year ago, Case Management Solutions reached out to Dealflow, a Condusiv® Authorized Reseller, about getting help in finding a solution for what had become a notoriously slow application sitting on MS-SQL supported by NAS storage.
“If a file was 50 pages long, I would sit and watch the page count loading all 50 pages before printing the report. Some of the files we process are more than 500 pages, so I think you can imagine the pain,” said Hal Brooks, Managing Partner, Case Management Solutions.
The problem wasn’t just the time it took to process files, but employees would sit and wait to log into the system and experience delays when going from page to page within the application. Hal reached out to Dealflow, a Condusiv authorized reseller, who specializes in building IT solutions to solve customer pain points.
“Case Management Solutions shared with us the pain they were experiencing and the need to find the most cost-effective solution possible. We quickly spotted some necessary server upgrades, but after having seen what V-locity® I/O reduction software had done for our other clients, we knew that was likely the only missing ingredient to tackle their performance issues,” said Lee Owens, VP of Sales, Dealflow.
“After we completed the server upgrades, we installed Condusiv’s V-locity I/O reduction software and Case Management Solutions saw exactly the kind of performance they were hoping to see. Even their backup times dropped,” said Owens.
“Query times improved by 4X. Employees no longer had to wait to login or process files, and no longer experienced delays when going from page to page within the app. Instead of watching all 50 pages count up before printing, it’s almost instantaneous,” said Brooks.
“From our perspective, when Condusiv says they guarantee to fix application performance issues on Windows servers, that’s exactly what they do. We can attest to everything they claim as being true. It has helped all of our customers remove sluggishness from their most important applications,” said Owens.
To read the full story on how V-locity I/O reduction software boosted their MS-SQL performance, read here: https://learn.condusiv.com/rs/246-QKS-770/images/CS-CaseManagement.pdf