The Student Enrollment Blues

It was a bad day for Steve Bettoni, Tech Support and IT Procurement Officer of Stockport College. Steve is responsible for the infrastructure that supports the college's enrollment apps, SAP, and Exchange, so you can imagine his level of anxiety on enrollment day—the busiest day for [...]

When Big Data Hurts

I recently spoke with Bell Mobility's Adam Moore, a member of the organization's OSS Systems Integration Team. Bell Mobility is Bell Canada's wireless division, employing a multitude of analysts who eat, sleep, and breathe Big Data. They capture metrics and run analytics on call failures, call drops, [...]