Yes. We made this change for a number of reasons: future expansion, to ensure our customers always have access to the newest updates and versions, and to make it more available short term to everyone who wants it.
We are beginning to populate online accounts with new DymaxIO and are starting to notify customers.
For Upgrade Assurance customers: DymaxIO has been placed in your new online account. We are in the process of notifying customers to login and access your software.
For Maintenance customers: DymaxIO will be placed in your online account once the Condusiv Management Console (CMC) is available. In the meantime, please continue to use the V-locity software you have installed along with the V-locity Management Console and Diskeeper along with the Diskeeper Administrator. Once the new Condusiv Management Console (CMC) is available, we will place your new software in your new online account and notify you how to login.
For V-locity, back to v6.2, you can upgrade to DymaxIO without a reboot. For Diskeeper and SSDkeeper, you will be informed that you must first uninstall the previous installation of Diskeeper or SSDkeeper first before installing DymaxIO. If you are running Diskeeper 18 or SSDkeeper 2, no reboot is required to uninstall. Previous versions of Diskeeper and SSDkeeper will require a reboot to uninstall. The installation of DymaxIO does not require a reboot.
Yes, for customers with current Upgrade Assurance or Maintenance agreements you will be able to purchase a single DymaxIO subscription. If you do not have a current Upgrade Assurance or Maintenance agreement, you will need to purchase the required minimum.
For customers who purchased licenses plus Upgrade Assurance or Maintenance, the currently installed version and build of DymaxIO will continue to run, however you will no longer receive updates and upgrades.
We will retain your purchased software in your online customer account until January 31, 2021. We recommend that you download and save your purchased software to your computer in the event you need to reinstall it. You can go to My Account to download your software.
Upgrade Assurance does not include phone support. Maintenance customers may be entitled to phone level support, which will be stated in your Maintenance agreement. If you are experiencing a technical issue, you can open a support ticket via your customer account.
You will have to uninstall the previous installation of Diskeeper, V-locity, or SSDkeeper first before installing DymaxIO. If you are running Diskeeper 18 or V-locity 7, then no reboot is required to uninstall. Previous version require a reboot to uninstall. The installation of DymaxIO does not require a reboot.
You can log into your customer account on the Condusiv website to download your product kit and license soon. The product kit file can be installed locally with the standard Windows installer or you can use the Management Console to deploy it remotely across your network.
Customers with current Maintenance or Upgrade Assurance contracts are eligible for a free upgrade to new DymaxIO. Log in to your online customer account. https://www.condusiv.com/account/
If you do not have a current Maintenance or Upgrade Assurance contract, you can purchase a subscription to new DymaxIO easily online, from your favorite reseller, or contact your Condusiv Account Manager.