We will retain your purchased software in your online customer account until January 31, 2021. We recommend that you download and save your purchased software to your computer in the event you need to reinstall it. You can go to My Account to download your software.
The best technologies in V-locity, Diskeeper, and SSDkeeper have been rolled into one new product – DymaxIO. V-locity was for virtual environments, Diskeeper was for physical systems, SSDKeeper was for systems with SSDs. DymaxIO utilizes AI (artificial intelligence) to detect and deploy the appropriate performance enhancement technologies for the exact individual system.
Yes. We made this change for a number of reasons: future expansion, to ensure our customers always have access to the newest updates and versions, and to make it more available short term to everyone who wants it.
Upgrade Assurance does not include phone support. Maintenance customers may be entitled to phone level support, which will be stated in your Maintenance agreement. If you are experiencing a technical issue, you can open a support ticket.