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Undelete FAQs
General
To enter your license key, double click the Recovery Bin icon on the Desktop or click the start button and type Undelete. This will launch Undelete and on initial startup, it will bring up the License Overview page where you can enter your license key.
Your license key is in “Subscriptions & LIC Keys” within My Account.
When your key has been successfully added, you will see the license Type, State, and Expiration fields are populated. Your system will need direct access to the internet in order to activate the license. You will not be able to recover documents from the Recovery Bin until the license has been activated.
Another way to access the License Overview page is from the File → About menu:
Method 1:
Please take these steps to convert Undelete Trial version to a paid Subscription license:
- Double Click the Recovery Bin to launch Undelete.
- Go to File → About
- Click on the Manage License button
- Enter your new key and click the Apply button
When the new key is successfully applied, the license data will update:
Method 2:
This is another way to convert an Undelete Trialware installation to a paid Subscription:
- Create a .key file (How to Create a .key file)
- Place the .key file in the Undelete install folder:
C:\Program Files\Condusiv Technologies\Undelete - Restart the Undelete Service or restart your system
Undelete does not require a reboot after install or uninstall.
Yes it can! Undelete even includes a “Versioning” feature which can help to capture files that are overwritten or revised such as Microsoft Word and Excel files.
Yes it does. Within the properties of Undelete, you can actually define (for each individual volume) whether to capture files deleted from a Macintosh share.
We advise that you right click on the Recycle Bin on your desktop to see if the check box for “Disable the Recycle Bin” has been checked. If you find it is, the default Windows Recycle Bin will not capture files that are deleted from the system. Clearing this check box will restore normal Recycle Bin functionality.
This is a process that appends to your NTFS Permissions without overwriting what has been set up.
SPECIAL NOTE: if you are not at the root of the partition in question you must set your default there:
CD /D drive_name:
Note the command line, which is case sensitive. The spaces between qualifiers are also required:
cacls * /e /t /c /g Administrators:F SYSTEM:F
SPECIAL NOTE: If you see this message: “Unable to perform a security operation on an object which has no associated security” you are executing this from a FAT partition, you must set default to the NTFS partition.
ANOTHER SPECIAL NOTE: If you see this message: “No mapping between account names and security IDs was done” you have misspelled the name of your domain or one of the other groups.
This command would EDIT (/e) the ACLs rather than REPLACE them and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM may follow the GRANT (/g) switch. There is additional flexibility built into the cacls command – its only limitation is the dearth of selections for PERM values.
Like Undelete Server Edition, the Professional Edition can recover files from the computer where it is installed, and it can also recover files from computers that have Undelete Server Edition installed.
The Undelete Client component, which is used with Undelete Server Edition, allows you (or more importantly, your users) to find and recover deleted files from remote Recovery Bins, such as those on a file server. The Undelete Client operates similarly to the Recovery Bin interface in Undelete Professional Edition, except it only “sees” Recovery Bins on remote systems. It does not have a “local” Recovery Bin where deleted files are stored. Users are only shown and allowed to recover files on shared network drives for which they have sufficient ownership or system privileges. NTFS permissions are applied and users will not be able to restore data from file shares they do not have permission to.
From the Undelete Server version, you can Push Install the Client to the system(s) OR you can take the Client Setup files from the following location:
C:\Program Files\Condusiv Technologies\Undelete\ClientPushInstallFiles
You can then copy the Undelete Client setup.exe file to the respective system and install it there. Note that the Client is used to connect to the Recovery Bin of the mapped drives of servers that are running Undelete.
The Undelete Client saves time and trouble for System Administrators and Help Desk personnel by enabling users to recover their own deleted files from remote file servers. Undelete Server includes unlimited Client licenses.
2. Undelete captures files deleted within applications—the Recycle Bin does not.
3. Undelete captures files deleted from the Command Prompt—the Recycle Bin does not.
4. Undelete captures files deleted within the File Manager – the Recycle Bin does not.
5. Windows does not have a native undelete facility to recover files that have been fully deleted.
6. Undelete allows you to search for deleted files by names or partial names.
7. Undelete includes Emergency Undelete, which allows you to recover previously deleted files, even those deleted from the Recycle Bin.
8.The Undelete program identifies the ownership of the deleted file/folder as well as the person who deleted the file/folder.
The problem comes from using Windows Explorer to modify security settings globally on disk volumes, directories, and files. This method of applying security settings is less than optimal. A more appropriate method is to execute the following command line from the root of the partition:
(Note: If you are not at the root of the partition in question you must set your default there: CD /D drive_name: )
Now the command line:
CACLS * /e /t /c /g ”YOUR_DOMAINDomain Admins”:F
(Note: If you see the message, ”Unable to perform a security operation on an object which has no associated security,” you are executing this from a FAT partition. You must set the default to an NTFS partition.)
This command will edit (/e) the ACLs, rather than replace them, and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM parameters may follow the grant (/g) switch. There is additional flexibility built into the CACLS command—its only limitation is the dearth of selections for PERM (permission levels) values.
You also may need to add System and Administrators to the drive itself. Do that through Windows Explorer with these steps:
1. Start Windows Explorer.
2. Right-click the disk volume in question.
3. Click Properties.
4. Click the Security tab.
5. Click the Permissions button.
6. If Administrator is not listed, click Add and select Administrator.
7. Highlight Administrator.
8. Set Type of Access to Full Control.
9. If System is not listed, click Add and select System.
10. Highlight System.
11. Set Type of Access to Full Control.
12. Clear the Replace Permissions on existing files check box (it is selected by default).
13. Click OK.
If you still have a problem, open the Undelete GUI and check the Properties dialog box. If the disk volume is displayed, click Apply to create the Recovery Bin directory.
Note that you can also purge files from the Recovery Bin based on how long the files have been in the Recovery Bin. You can specify how many days files should be left in the Recovery Bin before being purged. This “date-based” purge feature is available from the individual drive tabs and the Common Bin tab. As an option, date-based purging can be used together with the Auto Purge function. You can adjust the number of days for it to retain files. The box in the UI must be checked for this feature to be turned on. If not all captured deleted files will be retained indefinitely unless purged for another reason.
To exclude a complete disk volume, do these steps:
1. Within the Properties dialog box of the Recovery Bin menu, select Enable Recovery Bin individually on each drive.
2. Using the tabs, select the drive you wish to exclude from Recovery Bin processing.
3. Clear the Enable Recovery Bin on this drive check box.
This will exclude the entire drive. Note: You cannot use this solution if you have the One Recovery Bin location for all drives radio button selected.
If you’re certain that files have been deleted for that volume and it’s still not showing within Undelete, please revisit the Properties section of Undelete and ensure that that drive is set to have a Recovery Bin enabled. You may also want to check the exclusion list to see if that volume has somehow been fully excluded by mistake. Lastly, if those settings don’t correct the situation, it may be that the permissions on that volume lack System and Administrator accounts with FULL CONTROL.
Since it’s necessary for these permissions to be present on any drive that Undelete cares for, it would be advisable to use the CACLS command to define those permissions for the volume in question.
To use this command, open a Command Prompt and go to the root of that volume From there, you can type:
CACLS */e /t /c /g Administrators:F System:F
That command should do nothing to the existing permissions on all of the files aside from ensuring those accounts are given full rights but as with any sweeping change such as this, it’s a good idea to have a full backup in advance.
The problem comes from using Windows Explorer to modify security settings globally on disk volumes, directories, and files. This method of applying security settings is less than optimal. A more appropriate method is to execute the following command line from the root of the partition:
(Note: If you are not at the root of the partition in question you must set your default there: CD /D drive_name: )
Now the command line:
CACLS * /e /t /c /g Administrators:F System:F
(Note: If you see the message, ”Unable to perform a security operation on an object which has no associated security,” you are executing this from a FAT partition. You must set the default to an NTFS partition.)
This command will edit (/e) the ACLs, rather than replace them, and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM parameters may follow the grant (/g) switch. There is additional flexibility built into the CACLS command—its only limitation is the dearth of selections for PERM (permission levels) values.
You also may need to add System and Administrators to the drive itself. Do that through Windows Explorer with these steps:
1. Start Windows Explorer.
2. Right-click the partition in question.
3. Click Properties.
4. Click the Security tab.
5. Click the Permissions button.
6. If Administrator is not listed, click Add and select Administrator.
7. Highlight Administrator.
8. Set Type of Access to Full Control.
9. If System is not listed, click Add and select System.
10. Highlight System.
11. Set Type of Access to Full Control.
12. Clear the Replace Permissions on existing files check box (it is checked by default).
13. Click OK.
If you still have a problem, open the Undelete GUI and check the Properties dialog box. If the partition is displayed, click Apply to create the Recovery Bin directory.
Here are the steps to install Undelete correctly in a clustered environment. 1. Install Undelete on the primary node in the cluster.
2. When the system reboots, move the disk resources group back to the primary node.
3. Launch Undelete and go to the Recovery Bin Properties. The local disk volume as well as the shared disks should be seen.
4. Click OK. This creates the Recovery Bins on the shared clustered disks that weren’t there during the reboot of the node.
5. Install Undelete on the other node and reboot.
6. Move the disk resources back to the node where you just installed Undelete (non-primary node).
7. Again launch Undelete and go to the Recovery Bin Properties. The local disk volume as well as the shared disks should be visible to Undelete.
8. Click OK and close Undelete.
9. Move the disk resources back to the primary node in the cluster and you are done.
By doing this, both nodes now have the device intercept driver and file filter loaded. The Undelete service is running on both systems (as a Service), but since the shared clustered disks are known ONLY to one system at a time, only files deleted by that controlling system are captured or moved into the Recovery Bins. There is no need to set up or change this service.
Undelete Server can be installed and run on some server appliances running Windows remotely via Terminal Services or locally through the use of a directly connected monitor/keyboard/mouse if the hardware supports that. Undelete can then be administered the same way, or by connecting to it from Undelete Server running on another box.
Undelete will show mapped shares the same on a server appliance running Windows as on any other server.
If your sole interest is protecting files on your NAS, you will first want to determine if Undelete will work on your NAS device. To do so, open up Windows Disk Management. If your NAS device shows there then Undelete will work on your NAS and if your NAS device does not show there then Undelete will not work on your NAS.
The Undelete service, UdServe.exe, listens on a fixed port for incoming Undelete interface connections. This is port 13621, but if this port is busy, it will use port 14482. The Undelete interface will use whatever port the system assigns it for its end of the connection. If UdServe.exe is allowed to use one of its fixed ports and to accept incoming connections on it, and if the interface is allowed to use whatever ports are assigned to it and to request connections, the Undelete service and interface will connect and the product will work. If your firewall software stops incoming connection requests to all “unknown” ports, then it would need to be told about the two ports that UdServe.exe listens on for Undelete to work.
The port numbers that Undelete uses are in the registry in the HKLMsoftwareExecutive SoftwareUndeleteFrBin key. The value names are Port0 and Port1. If you want to change the ports to other unused ports you can, but you must change them to the same values on all systems running Undelete that you want to interconnect. You must also make sure at least one of the ports is unused by other software on their systems, or the Undelete service will not start up.
Undelete does not currently support ReFS. It only supports just NTFS.
The Recovery Bin catches all files from the system, so it is very likely that these were file(s) that were deleted from the system or some other application and not by you. In this case, the security on that file can be set in such a way that Administrators do not have the rights to delete them. They may be able to read them, but not delete them. The security user rights will need to be changed on the files before being deleted. Below is a current manual work-around for this.
1. Start up a Command Prompt window
2. Execute the following command which will grant Administrators and System Users rights to delete any file in the Recovery Bin on the specified volume. Replace “x” with the drive letter of the volume where the files cannot be deleted.
CACLS x:RecoveryBin /E /T /C /G Administrators:F System:F
If this does not resolve the issue, you may find it necessary to run this command on each of your NTFS volumes.
SPECIAL NOTE: This command only needs to be executed on NTFS volumes.
ADDITIONAL NOTE: If you see this message: “No mapping between account names and security IDs was done” you have misspelled the name of your domain or one of the other groups.
This command would EDIT (/e) the ACLs rather than REPLACE them and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM may follow the GRANT (/g) switch. There is additional flexibility built into the cacls command – its only limitation is the dearth of selections for PERM values.
Undelete works differently and by replacing the Recycle Bin at the file server, we can intercept those files and present them for recovery.
Restoring files with Undelete takes just seconds and is much faster restoring files from backups. Additionally, any work done since the last backup is not lost and doesn’t have to be recreated. Undelete is not a replacement for a good backup system. A back up system is the correct tool in the event of minor or major disasters, like a system crash. Undelete is the correct tool for individual file protection. You need both.
The Installer may be a hidden directory that you may not see. If you can not see it, perform the following steps to make it visible.
1. Open My Computer
2. Select the Folder Options selection from the Tools menu
3. Select the View tab
4. Select the Show hidden files and folders radio button
5. Un-check the hide protected operating system files (Recommended) check box
6. Select Yes when the warning window comes up
7. Select the OK button
Then check for the Install or Installer directory in your %systemroot% (WinNT) directory. You should be able to see and setup the above recommended permissions.
Sometimes a reboot is necessary for the changes to take effect.
Yes, Undelete can protect and recover files deleted from a NAS drive if the volume from the NAS drive shows up as a local Windows volume on the system where Undelete is running.
To find out if Undelete will work on your NAS device, open up Windows Disk Management. If your NAS device shows there then Undelete will work on your NAS and if your NAS device does not show there then Undelete will not work on your NAS.
Installation / Errors
An alternative to typing in the license key to activate the product is to use a .key file which is just a text file with the file type name changed to ‘key’ and contains the license key.
Undelete, DymaxIO, and CMC will pick up a .key file placed in the same folder as the setup.exe file and automatically license the product during the installation process.
Take these steps to create a .key file.
Open Notepad and paste in the license key.
Click File → Save As.
Change the “Save as type:” field to “All Files (*.*)”
Name the file and give it a .key extension.
Place this file in the same folder as the setup.exe file and it will be picked up and automatically license the product.
Alternatively, if you need to install the key after installation, you can place the .key file in the product installation folder and restart the product service which will automatically license the product.
The download package for Undelete will include one of these two packages:
To extract the setup.exe files for Undelete Server, Pro, and Client simply install FullEnglishUndeleteServer. The setup.exe files are extracted and placed in the installation folder for Undelete.
Undelete does not require a reboot on install or uninstall.
Undelete does support a few different methods of Administrative Push Install. Depending on the systems you use to push installations, you can push Undelete using either a Setup.exe package or an .MSI form of the Undelete installation package.
Undelete Server also includes (as part of its installation), a feature called Undelete PushInstall which can be found by selecting Start and Programs and then selecting Condusiv Technologies. This allows you to select specific computers in your domain to push the different flavors of the Undelete software to.
Should you need assistance getting the appropriate push install package (Setup.exe or .msi) please submit a Technical Support Request for assistance.
The directory view of the Undelete Push install is not Active directory compliant. If you need to push Undelete to another system that is on your network but not listed in the view. You would need to obtain the setup.exe for that product, copy it across to the target system and install it locally.
This error occurs because there is a problem creating or writing to a folder. This could for one or several of these reasons:
A) You do not have the permissions required to install programs. To resolve this problem, you must be logged in as an administrator.
B) The folder is on a NTFS drive and permissions are set up for the folder that will prevent installation. Change that folder back to the default ‘EVERYONE’ permissions.
C) The hard drive is full. You have to free up hard drive space. For example, delete unnecessary files or uninstall programs that you do not use.
A file you are trying to update is in use. Make sure no programs are running while you are installing the software.
This error can be easily fixed. Please see the instructions below:
http://www.articlesbase.com/operating-systems-articles/fix-windows-installer-error-1720-the-easy-way-1149825.html