Condusiv Help Center

Help Center / Presales FAQs

Getting Started

Pre Sales FAQs

How do I order online?

For DymaxIO, visit here.

For Undelete, visit here.

Note: V-locity, Diskeeper, and SSDkeeper are now DymaxIO

Most non-USA credit card orders are processed without problem. If you are having trouble, please see below:

If a customer who’s trying to pay you with a credit card that has an address located outside the United States, they may have a ZIP code (or Province code) that includes characters that doesn’t meet the U.S. 5 digit standard.

In most cases the international card holder is provided with information by the card issuing entity regarding how to process in the United States when they are presented with this situation.

For transactions that have problems due to such a zip code situation, the customer should contact the card issuing bank to determine if there are options for using their international card with U.S. based businesses that require a 5-digit numeric zip code.

Our credit card processing company doesn’t utilize an alphanumeric zip code field. It’s up to the credit card holder in conjunction with their credit card issuing bank, to provide credit card information that would be compatible in the U.S. for processing.

If the International credit card cannot be used, another form of payment will be required. If this happens, please contact sales.

Our web sales team would be happy to help you.

Please note that online ordering is automated and therefore much faster than placing an order by e-mail or phone because you are not limited by our business hours.

If you still prefer to order through our web sales team or simply need help, then please contact sales.

Please include the following information in your Request:

  • The product name you are interested in (specify full or upgrade)
  • The number of units you wish to order
  • Your contact name, phone number and email address

Once your order is complete, you will be sent to your online account where you will be able to download your software when it is available. We will also send you an email with your order information.

A new account will be created at the time of your purchase using the email address from your purchase. If you already have an account, your software will be added to your existing account based on the email address used during your purchase.

If you have submitted your order with a PO number, someone on our Sales team will get back to you after verifying your PO and credit approval. Your licenses will be delivered upon verification.

To request a volume licnese quote, visit here.

You can see pricing and purchase instantly online for up to 49 PCs or servers.

For DymaxIO, visit here.

For Undelete, visit here.

Our software is now available exclusively via electronic software download through the online store. We are no longer selling CDs online. However, we will save a back-up copy of your software for 6 months after the release of DymaxIO. in your Condusiv Account that we create for you at the time of your purchase. Just go to your Condusiv Account and login to re-download and install your software. You may also create your own back-up CD. The files that should be saved to a CD are TW30Diskeeper18EditionType.exe & EditionType.DAL where EditionType may be Home, Professional, or Server. These files should have been downloaded and saved to a location that you specified.

Discounts are available to Academic institutions. Please contact your preferred reseller for best pricing or contact Condusiv Sales.

You can upgrade from the last two version of the products. Customers with current Upgrade Assurance or Maintenance agreements can upgrade to DymaxIO at no charge by logging into your online customer account. If you do not have a current Upgrade Assurance or Maintenance agreement, you can purchase a subscription online.

Undelete 10 supports upgrades from version 2009 and 5 (two versions back).
Undelete 11 supports upgrades from version 10 and 2009 (two versions back).

Customers with current Maintenance or Upgrade Assurance contracts are eligible for a free upgrade to new DymaxIO. Log in to your online customer account.

If you do not have a current Maintenance or Upgrade Assurance contract, you can purchase a subscription to new DymaxIO easily online, from your favorite reseller, or contact your Condusiv Account Manager.

Once you have the software installed, click on ‘Help and select ‘About Diskeeper…’

With the release of Diskeeper 12 and above, all editions include HyperFast® solid state drive optimizer so you no longer need to purchase an additional add-on if you have a Solid State Drive (SSD). The HyperFast feature will only be enabled when an SSD is present.

A Solid State Drive (SSD) is a data storage device that uses solid-state memory to store persistent data. An SSD emulates a hard disk drive interface, thus easily replacing it in most applications.

With the release of Diskeeper 12, HyperFast is included with all editions. If you are not yet using Diskeeper 12, simply upgrade your software and you will get the HyperFast feature automatically.

If you have additional questions or need more help please submit a Customer Service Request.

Yes, all Diskeeper 12/15/16 Editions are compatible with 32 and 64 bit systems.

DymaxIO:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows 11
  • Windows Server 2008 R2
  • Windows Server 2012 (or R2)
  • Windows Server 2016
  • Windows Server 2019

Diskeeper 16/18 Home Edition:

  • Windows 7/8 Home Basic
  • Windows 7/8 Home Premium
  • Windows 7/8 Home Ultimate
  • Windows 10 Desktop Editions

Please note: Does not support Windows 8 RT.

Diskeeper 15/16/18 Home Notes:

  • Does not support Windows 7/8 Professional
  • Does not support Windows Vista Business
  • Does not support Windows Vista Enterprise
  • Does not support Windows 7/8 Enterprise
  • Does not support Windows XP

Please note: Does not support Windows 8 RT.

Diskeeper 15/16/18 Professional Edition:

  • All Windows 8 Editions
  • All Windows 7 Editions
  • All Windows Vista Editions
  • All Windows 10 Desktop Editions

Please note: Does not support Windows 8 RT.

Diskeeper 15/16/18 Server Edition:

  • Windows Server 2012 Editions
  • Windows Server 2008 Editions, including R2

Diskeeper 15/16/18 Administrator Edition:

  • All Windows 7 Editions
  • All Windows 2012 Editions
  • All Windows Server 2008 Editions, including R2
  • All Windows Server 2003 Editions
  • All Windows Vista Editions
  • All Windows 10 Desktop Editions

Diskeeper 12 Home Edition:

  • Windows 7/8 Home Basic
  • Windows 7/8 Home Premium
  • Windows 7/8 Home Ultimate

Please note: Does not support Windows 8 RT.

Diskeeper 12 Home Notes:

    • Does not support Windows 7/8 Professional
    • Does not support Windows Vista Business
    • Does not support Windows Vista Enterprise
    • Does not support Windows 7/8 Enterprise
    • Does not support Windows XP
    • Please note: Does not support Windows 8 RT.

Diskeeper 12 Professional Edition:

      • All Windows 8 Editions
      • All Windows 7 Editions
      • All Windows Vista Editions
    • Please note: Does not support Windows 8 RT.

Diskeeper 12 Server Edition:

      • Windows Server 2012 Editions
      • Windows Server 2008 Editions, including R2
      • Windows Server 2003 Editions

Diskeeper 12 Administrator Edition:

    • All Windows 7 Editions
    • All Windows 2012 Editions
    • All Windows Server 2008 Editions, including R2
    • All Windows Server 2003 Editions
    • All Windows Vista Editions

You can download a fully functional 30-day DymaxIO Server trial here.

If you get an error during the purchase process, please empty your shopping cart, close your browser, open a new window and try again. If you have additional questions or need more help please submit a Customer Service Request.

No, JAVA is not used or required in these products.

Payment Options

What credit cards do you accept?

We accept Visa, MasterCard and American Express.

Products will be delivered after your order has been confirmed and your credit card has been charged. Upon confirmation, products are delivered immediately via electronic software download.

PayPal is not available as a payment option during checkout. If you are having trouble using your credit card and would need to make payment via PayPal, please fill out the Contact Sales form here.

We accept US dollar. You can still make a purchase online from anywhere in the world using your credit card. Your credit card company may charge you for any additional currency exchange rates incurred.

If you purchased through the online store, login to your account and click on Orders to see your receipt/invoice. If you purchased through your reseller, please contact your reseller for your receipt/invoice. If you purchased through your Condusiv Account Manager, your receipt/invoice was sent via email.

Any charge from Condusiv Technologies for products purchased will be displayed as “Condusiv Technologies” on your credit card or bank statement. If you still have questions about a credit/debit card charge, submit a Customer Service Request.

Several reasons may have caused the payment for your order to be declined.

Credit card payment: Recommended handlings for possible errors.

Error 12: The credit card was declined; please try using another credit card.
Error 23: Invalid account number; please verify the credit card number.
Error 24: Invalid expiration date; please verify the credit card expiration date.
Error 1011: Please contact us for assistance with your order.
Error 1002: Your shopping cart timed out, please close your browser and try again.

Furthermore, your information may have been entered incorrectly, or there may have been technical problems during the transmission of your data resulting in your order not having been paid. If you need assistance with your online order, please submit a Customer Service Request.

PayPal payment: Due to a lack of feedback from a third party, such as your bank, your payment could not be confirmed.

Condusiv Technologies stands behind its products 100%. If you are not completely satisfied with your software purchase, simply request a refund within 30 days of your purchase date for a full refund of the software purchase price. Open a support ticket to request a refund.

If you forgot your order number, you can look it up in your Condusiv Account.

Product Delivery

When will I receive my product?

All software purchased online is delivered via electronic software download after order confirmation.

Once your order is confirmed, you will get an online receipt and an email receipt. Both receipts will include your Condusiv Account login information and a link to either download your software now or access your Condusiv Account to download your software.

Condusiv Technologies has taken strong measures to protect the security of your personal information. We take stringent precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction. We do not sell or give away information obtained from customers and prospective customers. View our Privacy Policy.

You should receive an email with a link by which you can download an executable direct to your machine. You may also receive an email with instructions to log into your Condusiv Account. In either case, you will be able to use these links to download and installation file direct to your system.

Our software is now available exclusively via electronic software download through the online store. We are no longer selling CDs online. However, we do save a back-up copy of your purchased software in your Condusiv Account that we create for you at the time of your purchase. Just go to your Condusiv Account and login to re-download and install your software. You may also create your own back-up CD. The files that should be saved to a CD are TW30Diskeeper16EditionType.exe & EditionType.DAL where EditionType may be Home, Professional, or Server. These files should have been downloaded and saved to a location that you specified.

Maintenance/Upgrade Assurance

How can I renew my maintenance agreement?

We discontinued the permanent license and maintenance model and transitioned our software sales to an annual subscription model. If you have questions on how that works, please contact your account manager or email us at [email protected].

No, we are discontinuing the Condusiv Upgrade Assurance program and transitioning our software sales to an annual subscription model.

Data Protection and Security

How secure is the order process?

We use an industry standard encryption to secure all of your personal and billing information. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. You can tell that SSL is activated if you see a lock to the right of the URL in Internet Explorer and to the left in Google Chrome. In Mozilla Firefox, if you hover over “condusiv.com” to the left of the URL the security verification will show. You can also tell that the page is protected if the URL displayed in the address bar begins with “https:”.

Condusiv Technologies has taken strong measures to protect the security of your personal information. We take stringent precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction. We do not sell or give away information obtained from customers and prospective customers. View our Privacy Policy.