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New DymaxIO FAQs

DymaxIO includes Condusiv’s patented, tested, and certified technologies to make your data as fast as possible, whether on-premises or in the Cloud. These include:

  • IntelliWrite® write optimization technology that automatically prevents excessively small, fractured, random writes and reads that harms performance due to the severe inefficiency in the native hand-off of data between the Windows OS and underlying storage.
  • IntelliMemory® read I/O optimization technology that intelligently caches hot read requests from server memory that is otherwise idle and unused.
  • InvisiTasking® is a patented intelligent scheduling technology that allows all the DymaxIO “background” operations within the server to run with zero resource impact on current production by only leveraging idle CPU cycles and memory.
  • And MORE

DymaxIO is sold as an annual subscription saving many organizations money. Your subscription will renew annually to keep using the software.

You may create an online account and download a 30-day evaluation of DymaxIO. For best results, install DymaxIO on ALL VMs on a single host. For evaluation on 10+ systems/VMs, we recommend you contact sales to speak with a Solution Specialist to get set up with the management console for faster deployment.

Yes. We made this change for a number of reasons: future expansion, to ensure our customers always have access to the newest updates and versions, and to make it more available short term to everyone who wants it.

Monthly subscriptions are billed monthly. Annual subscriptions are billed only once per year.

Online accounts were populated with new DymaxIO and customers were notified.

For current Upgrade Assurance customers: DymaxIO was placed in your new online account. Customers were notified to login and access your software.

For current Maintenance customers: DymaxIO was placed in your new online account along with the Condusiv Management Console (CMC) as applicable. Customers were notified to login and access your software.

It is possible to run DymaxIO on a Virtual Machine so long as it runs on a Windows platform. DymaxIO can help improve performance within the Virtual environment.

It is not required to license your Disaster Recovery systems, but if you want DymaxIO to automatically start up if the systems fail over to the Disaster Recovery systems, then you will have to license it on them.

DymaxIO is only available as a subscription. Depending on how many subscription licenses you bought, that is how many computers you can download to.

Yes, your new licenses will be available in your account soon. We will let you know when they are ready in your online account.

This is a Windows Service responsible for managing schedules and product communications for their respective products – Diskeeper, V-locity, or DymaxIO.

You can log into your customer account on the Condusiv website to download your product kit and license soon. The product kit file can be installed locally with the standard Windows installer or you can use the Management Console to deploy it remotely across your network.

We will notify you when new DymaxIO is available in your online account. You will login to your customer account to view your current subscriptions here https://condusiv.com/account/

Once you have re-activated your subscription it may take up to 4 hours for the installed product to show the change in status.

New DymaxIO for Diskeeper, V-locity, and SSDkeeper Customers

DymaxIO is the next evolution of Diskeeper, V-locity, and SSDkeeper—unifying their technologies into one powerful solution for fast data performance.

It automatically detects its environment—physical, virtual, or cloud—and intelligently adapts to deliver maximum performance to your Windows systems with no manual tuning required.

By eliminating the I/O inefficiencies that silently drain up to 40% or more of your throughput, DymaxIO speeds up applications, resolves sluggish SQL queries, prevents freezes and timeouts, reduces cloud compute costs—and more—all at the source.

Whether on-premises or in the cloud, DymaxIO delivers faster, more reliable Windows performance—quickly, easily, and automatically.

Upgrading to DymaxIO

Active Maintenance or Upgrade Assurance Customers
If you have an active Maintenance or Upgrade Assurance contract, your current Diskeeper, V-locity, or SSDkeeper licenses have been automatically upgraded to DymaxIO. These new subscription licenses are available for download through your Condusiv Account.

To upgrade:

  1. Log into your account

  2. Download the software and copy the license key

  3. Install DymaxIO

  4. Apply the license key

While DymaxIO is a subscription-based product, your existing perpetual licenses for Diskeeper, V-locity, or SSDkeeper will remain valid. You will continue to receive updates and upgrades as long as your Maintenance or Upgrade Assurance is active.

No or Expired Maintenance or Upgrade Assurance Customers
If your contract has expired or you do not have Maintenance or Upgrade Assurance, you can purchase a DymaxIO subscription through our eCommerce website, from a preferred reseller, or by contacting your Condusiv Account Manager for volume purchasing options.

For Home Users
If you’re using Diskeeper or SSDkeeper on a home PC or laptop, you can continue using the software as long as you like. However, if you want access to the latest features and updates, we recommend upgrading to DymaxIO Client for the most up-to-date version.

No reboot is required for these versions:

  • V-locity v6.2 and newer

  • Diskeeper 18

  • SSDkeeper 2

A reboot is required for these versions:

  • V-locity v6.1 and earlier

  • Diskeeper 16 and earlier

  • SSDkeeper 1

Note: For Diskeeper and SSDkeeper, you must first uninstall the previous version before installing DymaxIO.

No, you will have to uninstall Diskeeper, V-locity, and/or SSDkeeper first.

Yes, if you are updating from Diskeeper 18, V-locity 7, or SSDkeeper 2 then you can with these special steps.

  1. Before uninstalling Diskeeper 18, V-locity 7 or SSDkeeper, save a copy of the CTBDT.DAt file from the product installation folder, This file contains the dashboard data.
  2. Uninstall Diskeeper 18 or V-locity 7 and install DymaxIO.
  3. After installing DymaxIO, stop the DymaxIO server.
  4. In the DymaxIO install folder, replace the CYBDT.DAT file with the one that you previous saved.
  5. Restart the DymaxIO service.
Licensing & Support

No. Your V-locity, Diskeeper, or SSDkeeper licenses are perpetual licenses and are yours to keep forever and will not expire.

As of 2020, Condusiv has transitioned to a subscription-only licensing model. This change allows us to continuously deliver product improvements, enhancements, and support without the need for separate upgrade and maintenance fees. Many of our customers find the subscription model more attractive from a pricing standpoint, as it lowers upfront costs and ensures ongoing access to the latest innovations and full technical support. While we no longer offer perpetual licenses, our subscription plans are designed to deliver maximum value and performance continuity for your Windows systems.

We discontinued the permanent license and Maintenance/Upgrade Assurance model and transitioned our software sales to an annual subscription model. If you have questions on how that works, please contact your account manager or sales here.

Support is included with the following minimum license requirements:

  • DymaxIO Host – 1 license min
  • DymaxIO Server – 3 licenses min
  • DymaxIO Client – 5 licenses min

Subscriptions with fewer licenses than these do not do not automatically include free support. However, our online Help Center has extensive resources to help you. Email and phone support are available for purchase on a per-incident basis.

To receive free support, we have instituted minimum licensing purchasing requirements. You can buy the revolutionary new DymaxIO here for use in your organization or here for use at home.

For customers who purchased licenses plus Upgrade Assurance or Maintenance, the currently installed version and build of DymaxIO will continue to run, however you will no longer receive updates and upgrades.

You will have to uninstall the previous installation of Diskeeper, V-locity, or SSDkeeper first before installing DymaxIO. If you are running Diskeeper 18 or V-locity 7, then no reboot is required to uninstall. Previous version require a reboot to uninstall. The installation of DymaxIO does not require a reboot.

Product Features

No. Your V-locity, Diskeeper, or SSDkeeper licenses are perpetual licenses and are yours to keep forever and will not expire.

As of 2020, Condusiv has transitioned to a subscription-only licensing model. This change allows us to continuously deliver product improvements, enhancements, and support without the need for separate upgrade and maintenance fees. Many of our customers find the subscription model more attractive from a pricing standpoint, as it lowers upfront costs and ensures ongoing access to the latest innovations and full technical support. While we no longer offer perpetual licenses, our subscription plans are designed to deliver maximum value and performance continuity for your Windows systems.

We discontinued the permanent license and Maintenance/Upgrade Assurance model and transitioned our software sales to an annual subscription model. If you have questions on how that works, please contact your account manager or sales here.

To receive free support, we have instituted minimum licensing purchasing requirements. You can buy the revolutionary new DymaxIO here for use in your organization or here for use at home.

Yes, there is a CMC (Condusiv Management Console) which will allow you to manage DymaxIO.

Yes, you can upgrade to DymaxIO if you have an active Upgrade Assurance or Maintenance agreement on that copy of Diskeeper, V-locity or SSDkeeper.

Yes, you can upgrade to DymaxIO Client edition.

Yes, for customers with current Upgrade Assurance or Maintenance agreements you will be able to purchase a single DymaxIO subscription. If you do not have a current Upgrade Assurance or Maintenance agreement, you will need to purchase the required minimum.

For customers who purchased licenses plus Upgrade Assurance or Maintenance, the currently installed version and build of DymaxIO will continue to run, however you will no longer receive updates and upgrades.

The legacy portal accounts associated with Diskeeper®, V-locity®, SSDkeeper®, and Undelete® perpetual licenses have been retired.

Multiple email notifications were sent to all customers, and a notice was also posted on our website, advising customers to log in to their legacy portal account to download the latest version of Diskeeper, V-locity, SSDkeeper, or Undelete along with the corresponding license files. If you haven’t saved your products and licenses as instructed and require assistance, please reach out to our Customer Support team.

Upgrade Assurance does not include phone support. Maintenance customers may be entitled to phone level support, which will be stated in your Maintenance agreement. If you are experiencing a technical issue, you can open a support ticket via your customer account.

Two versions back from the current release. If you are currently on Maintenance, you can upgrade to DymaxIO for free. https://legacy.condusiv.com/account/

You will have to uninstall the previous installation of Diskeeper, V-locity, or SSDkeeper first before installing DymaxIO. If you are running Diskeeper 18 or V-locity 7, then no reboot is required to uninstall. Previous version require a reboot to uninstall. The installation of DymaxIO does not require a reboot.

Yes. If you are updating from Diskeeper 18, V-locity 7, or SSDkeeper 2 then you can with these special steps.

  1. Before uninstalling Diskeeper 18, V-locity 7 or SSDkeeper, save a copy of the CTBDT.DAt file from the product installation folder, This file contains the dashboard data.
  2. Uninstall Diskeeper 18 or V-locity 7 and install DymaxIO.
  3. After installing DymaxIO, stop the DymaxIO server.
  4. In the DymaxIO install folder, replace the CYBDT.DAT file with the one that you previous saved.
  5. Restart the DymaxIO service.

No, CMC – Condusiv Management Console, will only manage DymaxIO.

The System Monitoring report is not available in DymaxIO.

No. Your V-locity, Diskeeper, or SSDkeeper licenses are perpetual licenses and are yours to keep forever and will not expire.

Customers with current Maintenance or Upgrade Assurance contracts are eligible for a free upgrade to new DymaxIO. Log in to your online customer account. https://condusiv.com/account/

If you do not have a current Maintenance or Upgrade Assurance contract, you can purchase a subscription to new DymaxIO easily online, from your favorite reseller, or contact your Condusiv Account Manager.